Privacy Policy

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW)’s Commitment To Privacy

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) is committed to respecting your privacy rights and complying with the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act sets clear standards for the collection, access, storage, and use of personal information. With that in mind, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) has implemented policies and procedures to ensure all personal information that it collects, handles, holds, and shares is done so in accordance with the Australian Privacy Principles (APP) that are contained in the Privacy Act.

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) reserves the right to update this Privacy Policy from time to time and any amendments will be incorporated into the updated policy and shown online.

This Privacy Policy sets out:

The Meaning of Personal Information
The Kind of Personal Information INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) Collects and Holds
How INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) Collects and Holds Personal Information
How INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) Uses Personal Information
Accessing and Correcting Personal Information
Specific Information for EU and UK Residents
Privacy Enquiries, Complaints, and Information

The Meaning of Personal Information

The Privacy Act defines ‘personal information’ as information or an opinion that relates to an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Geolocation tracking data is personal information.

Personal information includes ‘sensitive information’ which means information or an opinion that relates to an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, criminal record, health, genetic, genomic and biometric information. Sensitive information can be inferred from other information which does not otherwise meet the definition of sensitive information.

The Kind of Personal Information INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) Collects and Holds

The Privacy Act provides that INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may collect personal information about you only if it is reasonable and practical to do so. For example, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) only collects personal information if it is necessary for one or more of its business functions or activities. INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) recognises that the collection, use, disclosure and storage of precise geolocation tracking data requires consent. Note that collection of information covers information obtained from any source and by any means.

When INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) collects your personal information, it will ensure that it is done so in a fair manner. NIINTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW)OA also provides you an avenue to make privacy enquiries and complaints (see relevant section below).

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may ask for personal details such as your name, address, telephone number, or email address through the normal course of business. For example, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may require personal information to establish a business account, enter a contract, deliver products or services, purchase goods or services, or process an enquiry. In certain circumstances, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may require further personal information, such as your home address, employment information, or criminal history for example, when processing an employment application.

Where an individual chooses not to provide personal information, it may limit one or more of INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE's (ISGW) functions including its ability to communicate, send information, engage in business, or process an employment application.

How INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) Collects and Holds Personal Information

Collecting Personal Information

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) collects personal information in numerous ways including by phone, email, and video communication, recruitment applications, interaction with the INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) website, and through use of the INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) mobile App.

In determining whether or not a collection, use of disclosure is fair and reasonable in the circumstances, several different matters may be taken into account by INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW).

More generally, personal information may be collected in contracts and other documents, when communicating or engaging with individuals during the normal course of business. Also, your image may be recorded when you enter our facility and stored on our network for security purposes.

By reading this Privacy Policy, interacting with the INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) website, utilising the INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) mobile App and by giving personal information to INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) any individual or entity that discloses the personal information of a third party to INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) warrants to INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) that it has obtained consent from that third-party for the disclosure prior to disclosure and fully indemnifies INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) for any loss INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may sustain as a result of breach of this warranty.

Personal Information Security

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) has implemented policies and procedures to help protect personal information from unauthorised access, loss, misuse, disclosure or alteration. INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) also destroys, deletes, and permanently de-identifies personal information when it is no longer required. The measures that we take vary with the type of information, and how it is collected and stored. INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will take any steps that are reasonable in the circumstances to protect de-identified information from mis-use, interference and loss as well as unauthorized re-identification, access, modification or disclosure. When disclosing any de-identified information to any overseas recipient, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will take whatever steps are reasonable in the circumstances to ensure the overseas recipient does not breach the APP.

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may hold personal information in hard copy or electronically. Whenever and wherever INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) holds personal information, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) ensures that information is handled and stored securely to protect that information from damage, loss, theft, unauthorised access, disclosure, or alteration. For example, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) uses secure socket layer (SSL) encryption to secure information that is communicated through email, cloud storage servers, email marketing and CRM platforms, HR systems, and electronic signing platforms, and on the INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) App and website servers.

Additionally, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) uses leading security systems to ensure that its computer network is as secure as possible. Furthermore, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE's (ISGW) internal electronic document management system can restrict access to personal and sensitive information of individuals to users within the organisation who ‘need to know’.

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE's (ISGW) various premises are secure facilities that restrict individuals’ access. Within those premises, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may store personal information in hard copy in offices, drawers, shelves, filing cabinets and cupboards.

Data Breach

In the event of a data breach, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) is committed to ensuring data breaches are adequately managed and complying with the Privacy Act with regards to its reporting obligations under that legislation. Where anyone within INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) believes there are reasonable grounds to believe that there has been an eligible data breach, it must be reported to Legal as soon as reasonably practicable to ensure our regulatory obligations are complied with.

How INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) Uses Personal Information

We may use your personal information for the purposes for which it was collected and to contact you, provide you with services, send you information, arrange events, engage in business – for example, with suppliers, contractors, and retailers.

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may also use personal information to:

process employment applications;
manage the business and its operations;
identification and security purposes;
comply with its legal obligations (tax, workplace law, contracts, etc);
maintain employment records (includes distribution lists, legal advice including through internal and external lawyers, sensitive information, such as TFN, health records, etc);
engage in discussions with its suppliers, contractors, retailers;
manage product returns, warranty claims and refunds;
manage functions and events;
perform sales and marketing activities;
manage the use and access to its App and Website;
conduct surveys to help improve its business;
notify you about changes to our goods, services or updates to our policies;
make recommendations about goods or services; and
conduct and/or record meetings or interviews with you.

Disclosure of Personal Information to Third Parties

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) only discloses personal information to third parties if it is necessary and reasonable to do so or is required to satisfy a contractual, compliance or legal obligation INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) has and otherwise permissible under the Privacy Act. For example, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may use third party technology service providers to store your personal information in web and email hosting, cloud storage, IT support, and analytical services. These third parties may need to access your personal information when providing services to INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW).

Some of those third parties (and their data centre) are located outside of Australia. In such cases, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) ensures that it only engages with companies who are reputable and use cutting-edge technology that ensures personal information is stored securely to the highest industry standards. Examples of such third parties include but are not limited to Microsoft, Google, MailChimp, Plexus and Docusign.

According to principle 8.2(b) of the Australian Privacy Principles INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) expressly informs you that if you consent to the disclosure of personal information about you to a third party located outside of Australia the Australian Privacy Principle 8.1 will not apply to such disclosures.

By reading this Privacy Policy, interacting with the INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) website, utilising the INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) mobile App and by giving personal information to INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) you consent to INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) disclosing your personal information to overseas recipients in accordance with this policy, unless express written notification to the contrary is received from you by INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW). INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) also ensures that your privacy rights are observed when INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) is required to disclose personal information to third parties, such as sub-contractors, agents, and others with whom we have commercial arrangements.

For those who are applying for employment with INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW), we may require police and background checks to assess suitability for the position.

As INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) is committed to protecting the privacy of individuals, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will view unauthorised disclosure of, or access to, personal information by its employees, contractors, or agents, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) may be taken in such cases.

Accessing and Correcting Personal Information

You have the right to tell INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) that you do not want us to send information to you other than for the dominant purpose for which we have collected your personal details.

Pursuant to Australian Privacy Principle 12, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will provide you with access to your personal information that we hold (except in the limited circumstances recognised by privacy law). Further, Australian Privacy Principle 13 provides you the right to correct inaccurate personal information – for example, if you change your address, phone number, email address, or any other personal information, subject to certain exceptions.

If you would like to obtain such access, please contact us using the contact information below.

If you receive marketing emails that are delivered through INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE's (ISGW) third-party email marketing system, you may update your personal information or unsubscribe from such communication by clicking the appropriate links in the footers of those emails.

Retaining Personal Information

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will only retain your personal information for as long as reasonably necessary.

In determining a ‘reasonable time’ to retain personal information, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) considers:

whether there is a legal obligation or right for INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) to retain such information;
its relationship with you and whether that relationship is continuing; and
whether retaining personal information is required for its recordkeeping.

Notwithstanding the above, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may retain archival copies of your personal information if such copies are:

retained as part of its archival backup system if such system stores the personal information automatically and provided that such copies of the personal information are not retrieved or used for any purpose other than for security, business continuity or disaster recovery procedures in accordance with relevant legislation; or
required to be retained for legal, regulatory, or insurance purposes and are not retrieved or used for any other purpose.

Specific Information for EU and UK Residents

In addition to the rights regarding personal information under the Privacy Act, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) also respects and observes the rights of citizens of the EU and UK regarding their ‘personal data’ when it collects, stores, tracks or monitors that data. In such circumstances, if you are from the European Union, you have additional rights under the General Data Protection Regulation (GDPR), which are also reflected in the Data Protection Act 2018 (DPA) for citizens of the United Kingdom.

The rights in respect of your personal data under the GDPR and the DPA include the right to:

request access to your data to allow you to see what personal data we store about you and whether we are processing it lawfully;
have your personal data corrected where it is inaccurate;
have your data deleted where there is no lawful reason for INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) to continue to store your personal data;
object to your data being processed where you believe that such processing impacts on your fundamental rights and freedoms, including for marketing purposes;
request restriction of processing your personal data;
withdraw consent to having your data processed, in which case INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) may not be able to provide certain products or services to you;
have your data provided in a standard format so that it can be transferred to you or a third party; and
not be subject to a decision based solely on automated processing.

EU Data Rights

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) has systems that facilitate your requests in relation to your EU Data Rights. Our actions and responsibilities will depend on whether we are the controller or processer of the personal data in question. Depending on our role as either a controller or processor, the process for enabling EU Data Rights may differ, and are always subject to applicable law.

Please contact us using the contact details below if you would like to make an EU Data Rights request or if you require assistance in relation to your EU Data Rights.

Where you make any request in relation to the GDPR, DPA or Privacy Act, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) reserves its rights to verify your identity before assisting you with your request that is specific to personal data or personal information.

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will take reasonable steps to comply with requests concerning EU Data Rights, subject to INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE's (ISGW) legal rights and obligations in relation to personal data. If INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) cannot or will not comply with any such request, it will provide you with the basis of not doing so as soon as reasonably practicable.

Those who are not satisfied with the way we handle a request in relation to EU Data Rights have the right to make a complaint to the Data Protection Authority for EU residents, or the Information Commissioner’s Office for UK residents.

Furthermore, in the event of a data breach where reporting is required within 72 hours, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will inform you of any incident that compromises your personal data.

Privacy Enquiries, Complaints and Information

Enquiries and Complaints

If you would like to make an enquiry, or make a complaint regarding your personal information, you should contact us first by using the email, post, fax, or telephone contact details below.

NIOA

Privacy Officer

PO Box 191

Pinkenba, QLD 4008

Tel: 07 3621 9999

Fax: 07 3621 9998

Email: info@nioa.com.au

When making a complaint regarding privacy, correspondence should include the nature of the complaint and the proposed outcome that you are seeking.

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will endeavour to process and address your privacy concern within 30 days. If INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) is unable to address your complaint in the way you have proposed, INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) will provide the reasons for denying such an outcome and may propose an alternate solution.

If you are not satisfied with INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE's (ISGW) response, you may contact the Office of the Australian Information Commissioner (OAIC) to escalate the complaint. The OAIC’s contact details are below.

Office of the Australian Information Commissioner

Tel: 1300 363 992

Email: enquiries@oaic.gov.au

Website: http://www.oaic.gov.au

Further Information

OAIC’s website also contains helpful information about the Privacy Act and the Australian Privacy Principles.

Version Control

Legal Notice Update

INTERNATIONAL SPORTING GOODS WHOLESALERS ALLIANCE (ISGW) reserves the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

This Policy was last updated on 6 January 2026.

Ebony-Jade Dignan
General Counsel
NIOA
December 2024